Variables are special keywords enclosed in curly brackets that you can use in your emails or saved replies. Variables will be replaced by their relevant value when an email is sent.

e.g. If you type the text {{contactFirstname}} in an email, when the email is sent, the variable will be replaced with the first name of the primary contact on the email.

Here are the variables you can use in your emails.

General 
{{mailboxName}}
{{referenceNumber}}

Email Contact
{{contactFirstname}}
{{contactLastname}}
{{contactFullname}}

Trello user
{{userFirstname}}
{{userLastname}}
{{userFullname}}

In case the contact doesn’t have a name set, you can use the following trick to specify alternative text to use as a fallback.

{{variable || 'fallback'}}

e.g. Hi {{contactFirstname || 'there'}}, thanks for your email.

If you use the above example in an email, when the email is sent and there is no first name for the contact, the text “Hi there, thanks for your email.” will be inserted.

Did this answer your question?