Billing and Payments

Read more about how SendBoard handles subscriptions, billing, payments, invoicing and taxes for the Email for Trello Power-Up

Mark Fowles avatar
Written by Mark Fowles
Updated over a week ago

In this article we cover all billing and payment related queries for the Email for Trello Power-Up.

Managing your plan

You can access SendBoard settings at any time by clicking on the SendBoard button on the Trello card or in the toolbar at the top of your screen. Click on 'Account' to manage anything to do with your account, plan or subscription.

From the accounts screen, you can manage all of the details relating to your plan and billing details.

Plan details and billing actions sections under the SendBoard account settings.

Plan details and billing actions sections under the SendBoard account settings.

Free trial

When you first create a SendBoard account, you will be automatically enrolled into a free trial period of our Pro plan that will last 14 days. During this period, you will have access to all SendBoard features.

For details on Email and usage limits, see here.

Trial Expiry

When your trial expires, you will be invoiced for the upcoming period and the credit card you have on file will be automatically charged for the plan that you are on.

If you're on a paid plan and have not added billing details, your SendBoard account will be deactivated. All existing Trello cards will remain available to you, but new incoming emails will no longer be processed. You will also not be able to send any emails until your account has been reactivated.

Request a new free trial

If your free trial has expired, or your account has been cancelled for some other reason, you can request a new free trial period. Just send an email to with your account name and your reason for the request and someone in our team will get back to you.

Adding billing details

You can add and manage your billing details at any time by accessing the 'Account' area of your SendBoard settings. Billing will only start at the end of the free trial period. We do not use or access the card linked to your Trello account. You will need to specify the card details and billing information for SendBoard.

Note that Email for Trello contains workspace level settings, therefore you need to be a Trello workspace admin to manage these settings. Read more about that here.


You can choose from various plans, including a "Free Forever" option. All new free trials start on the Pro plan, but you can switch plans at any time under the "Account" area of your Power-Up settings.

VAT and other taxes

Certain taxes may apply depending on the location of your business. Different countries and U.S. states have different tax laws that apply to software services like SendBoard. We strive to comply with the applicable laws wherever SendBoard is used.

Note that different tax rules will apply based on the country and zip code you enter under your billing address.

To add or update your VAT number, scroll down to the Billing actions section of your SendBoard account settings and select "Change Billing Details".

Update Billing Details for your SendBoard account

View and download invoices

To view your invoices you can go to your SendBoard settings, click on 'Account' and choose 'View invoices'. From there you can view your billing history and download any of the invoices by clicking 'Download' next to the specific invoice.

View and download your SendBoard invoices

SendBoard billing history

Change plan

You can upgrade or downgrade your plan at any time from the SendBoard Account Settings. Simply click on 'Change Plan' under the 'Plan Details' section. You will be prompted to choose a new plan and confirm your billing details. Changes take effect immediately.

As a reminder, you can view and compare the plans here.

Email for Trello subscription options

Cancel Subscription

If you no longer need your SendBoard account, you can easily cancel your subscription yourself. Just click on 'Cancel subscription' under the 'Plan details' section of your account settings.

Important note:

Removing the Power-Up from a board does not automatically cancel the subscription. It only removes the functionality from that particular board. You will need to cancel the subscription by selecting 'Cancel Subscription' from your SendBoard Account

For terms and conditions relating to Cancellation and Termination see here.

Manage your team

This is where you can increase or decrease your team size. Your team size refers to how many users are included in your plan. For billing purposes, SendBoard 'Users' are only those Trello users who have been authorised to use the Email for Trello Power-Up.

Visit this article for more information on managing users and increasing/decreasing your team size.

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