In this article we cover all billing and payment related queries for the Email for Trello Power-Up.
When you first create a SendBoard account, you will be automatically enrolled into a free trial period of our Pro plan that will last 14 days. During this period, you will have access to all SendBoard features.
For details on Email and usage limits, see here.
When your trial expires, you will be invoiced for the upcoming period and the credit card you have on file will be automatically charged for the plan that you are on.
If you're on a paid plan and have not added billing details, your SendBoard account will be deactivated. All existing Trello cards will remain available to you, but new incoming emails will no longer be processed. You will also not be able to send any emails until your account has been reactivated.
Request a new free trial
If your free trial has expired, or your account has been cancelled for some other reason, you can request a new free trial period. Just send an email to firstname.lastname@example.org with your account name and your reason for the request and someone in our team will get back to you.
Adding billing details
You can add and manage your billing details at any time by accessing the 'Account' area of your SendBoard settings. Billing will only start at the end of the free trial period. We do not use or access the card linked to your Trello account. You will need to specify the card details and billing information for SendBoard.
You can choose from various plans, including a "Free Forever" option. All new free trials start on the Pro plan, but you can switch plans at any time under the "Account" area of your Power-Up settings.
VAT and other taxes
Certain taxes may apply depending on the location of your business. Different countries and U.S. states have different tax laws that apply to software services like SendBoard. We strive to comply with the applicable laws wherever SendBoard is used.
Note that different tax rules will apply based on the country and zip code you enter under your billing address.
To add or update your VAT number, scroll down to the Billing actions section of your SendBoard account settings and select "Change Billing Details".
Managing your plan
You can access SendBoard settings at any time by clicking on the SendBoard button on the Trello card or in the toolbar at the top of your screen. Click on 'Account' to manage anything to do with your account, plan or subscription.
From the accounts screen, you can manage all of the details relating to your plan and billing details.
You can upgrade or downgrade your plan at any time from the SendBoard Account Settings. Simply click on 'Change Plan' under the 'Plan Details' section. You will be prompted to choose a new plan and confirm your billing details. Changes take effect immediately.
As a reminder, you can view and compare the plans here.
This is where you can increase or decrease your team size. Your team size refers to how many users are included in your plan. For billing purposes, SendBoard 'Users' are only those Trello users who have been authorised to use the Email for Trello Power-Up.
Visit this article for more information on managing users and increasing/decreasing your team size.
If you no longer need your SendBoard account, you can easily cancel your subscription yourself. Just click on 'Cancel subscription' under the 'Plan details' section of your account settings.
For terms and conditions relating to Cancellation and Termination see here.
View and download invoices
To view your invoices you can go to your SendBoard settings, click on 'Account' and choose 'View invoices'. From there you can view your billing history and download any of the invoices by clicking 'Download' next to the specific invoice.