Email for Trello retains your entire email history right alongside your tasks. That said, we know that sometimes you might need to exclude past emails from your replies. If you’re dealing with sensitive information, or managing a wide-ranging conversation between internal and external stakeholders, the Email for Trello power-up makes it super easy to toggle previous messages to be included/excluded from the replies you send.
Simply uncheck the box next to the message to exclude it from the reply.
Example of excluding past emails from a reply
If you add a new recipient to a thread, and there's an earlier message you'd rather they didn't see. Here is an example scenario where Jane is organising a surprise party for Bob.
The original email came in from Jane. When Mark replied, he did three things.
Added Bob as a contact on the reply.
Changed the subject of the email.
Clicked the checkbox on Jane's email to exclude it from his reply.
And as this conversation continues, any further replies sent out will automatically exclude the same message so that you don't need to carefully uncheck it each time.
Message history format
Note that the ability to exclude past messages is only supported if you have chosen 'Show all messages (unless excluded)' as your message history format.
If you do not see a checkbox next to the messages, make sure you have selected 'Show all messages (unless excluded)' as your message history format.
