For some issues, we may request that you send us a screenshot of your browser's JavaScript console.
This guide shows how to access the JavaScript Console using popular browsers.
How to capture the JavaScript console error
Step 1 - Capture the error
After you experience an error:
Open your browser's Javascript console. See below for browser-specific steps.
Refresh your browser.
Re-create the error.
Take a screenshot including the contents of the Javascript console.
If you don't refresh your browser, the Javascript console won't display the error, which we need to see in order to troubleshoot.
We've listed the steps for different browsers below:
Chrome
Use the keyboard shortcut:
Mac - ⌘ + Option + J
Windows - Ctrl + Shift + J
Or use these steps:
Mac
Click View.
Select Developer.
Select JavaScript Console.
Windows
Click the menu icon.
Select Tools.
Select JavaScript Console.
Safari
Use the keyboard shortcut:
⌘ + Option + C
Or use these steps:
Click Safari.
Select Preferences.
In the Advanced tab, check Show Develop menu in menu bar.
Click Develop.
Select Show JavaScript Console.
Firefox
Use a keyboard shortcut:
Mac - ⌘ + Shift + J
Windows - Ctrl + Shift + J
Or use the steps:
Mac
Click Tools.
Select Web Developer.
Select Browser Console.
Windows
Click Firefox.
Select Web Developer.
Select Browser Console.
Internet Explorer and Microsoft Edge
Use this keyboard shortcut: F12
Or use these steps:
Click the Settings Cog icon.
Select F12 Developer Tools.
Step 2 - send us a screenshot
After you've accessed the JavaScript Console and refreshed your browser, share a screenshot of the error with our team.