Troubleshooting and errors

Learn how to identify and resolve issues

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9 articles in this collection
Written by Mark Fowles, Rohland de Charmoy, Darryl Daniel and 1 other

Email and Usage Limits

Learn about limits to email usage during the free trial period and on our plans.

Written by Mark Fowles
Updated over a week ago

Troubleshoot DKIM and Return-Path settings

Trouble verifying DNS settings? Here is some general info and tips on adding DNS records for common hosts and DNS providers.

Written by Christl de Wet
Updated over a week ago

Can't view your Emails in Trello?

If you have trouble viewing your Emails in Trello, you might have to update your commenting permissions.

Written by Christl de Wet
Updated over a week ago

Share a screenshot of a JavaScript console error

Learn how to help SendBoard engineers troubleshoot JavaScript errors that might occur in your web browser

Written by Mark Fowles
Updated over a week ago

Troubleshooting email address errors

Read more about errors you might experience when trying to send emails to specific email addresses.

Written by Darryl Daniel
Updated over a week ago

How to clear your browser's cache and cookies

This is a guide to clear local data in your browser if SendBoard isn't working for you.

Written by Rohland de Charmoy
Updated over a week ago

Troubleshooting Email for Trello authorisation

Are you having trouble authorising the Email for Trello Power-Up?

Written by Mark Fowles
Updated over a week ago

Prevent Microsoft 365 from rejecting to forward emails to Trello

Learn more about this error: "Your message wasn't delivered because the recipient's email provider rejected it."

Written by Mark Fowles
Updated over a week ago

Help with the SendBoard Bot

Find out how we create cards and comments and how to troubleshoot errors with your board's own SendBoard bot.

Written by Mark Fowles
Updated over a week ago