DKIM records are added to your DNS as a TXT record and Return-Path records are added as CNAME records. Sometimes DNS providers will automatically add your domain to the Retun-Path hostname value so that it ends up as pm.mtasv.net.example.com. If you’re seeing this, try adding a . (dot) to the end of the value to avoid this happening.

i.e. pm.mtasv.net. instead of pm.mtasv.net

A DNS and Network troubleshooting and diagnostic tool is very useful to test your DKIM record and Return-path and identify where the issue might be. We would recommend a tool like MXToolbox

Usually your DNS is managed by your hosting provider and is where you will add these records. However, this is not always the case. For some DNS providers (DNSimple for example) you will need to add your DKIM and Return-Path records there instead of with your hosting provider.

We have listed some troubleshooting tips on adding DNS records for some common hosts and DNS providers:

Crazy Domains

DNS records cannot be managed through the domain settings but you can manage the DNS inside the Linux Control Panel. You will need to add the DKIM records inside the Linux Hosting cPanel as set out in the steps below:

  1. Sign in using the account manager credentials on the website. (Skip if you are already logged in)

  2. On the account manager click on the "Cloud" icon saying "Web Hosting".

  3. Click on the website that you wanted to update (Skip if you only have 1 hosting).

  4. Click on the orange box that is saying "Control Panel".

  5. You will land on the "Hosting Manager" page.

  6. Find "Domains" and click the "Zone Editor".

Cloudfare

If you are having trouble with DNS configuration for Cloudfare, try updating the particular CNAME record to be set to DNS only instead of the default "proxied" that Cloudflare adds automatically.

DNSSimple

A supported DNS record type can be managed from the record the DNSSimple editor. There is a list of useful guides and information on their Website.

DigitalOcean

Note that DigitalOcean states that changes to records will not take effect until you have updated your nameservers with your domain registrar and those changes have propagated - this can take up to 48 hours.

Instructions to create and manage DNS records are covered here.

If you run into trouble, just shoot us an email at support@sendboard.com.

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