Firstly, make sure you have the correct address to forward/redirect your email to. You can get this from the ‘Mailbox’ area of SendBoard settings. Depending on your access rights, you might require some help from your I.T. team to set up the forwarding rule.
You will need to set up a forwarding/redirect rule so that your incoming emails/replies are sent to your Trello board to create a new card/attach to an existing thread.
Multiple mailboxes can be forwarded to your Email for Trello address. Any emails you send will come from your Email for Trello board address. Have a look at this article to set up a custom email address.
Note: When setting up your forwarding rule, you will receive a verification email to verify the email address. It's possible that our verification email can end up in your junk folder. The verification email will come from email@example.com - check and make sure this is added to your safe senders list, and then try the verification again.
Here are some forwarding/redirecting guides for different email providers.
Gmail / Google Workspaces (Email forwarding)
Set up a simple forwarding rule.
From your Gmail account, go to Settings.
Click the Forwarding and POP/IMAP tab.
In the "Forwarding" section, click Add a forwarding address.
Enter the email address (your board email address) you want to forward to and follow the prompts.
A verification message will be sent to your board address. It will look like a new card on your board and contain the verification code you need to verify.
Once you've added the verification code in the Forwarding and POP/IMAP tab and set up the forwarding rule, remember to click Save Changes at the bottom of the page.
Read the complete guide at support.google.com.
Microsoft 365 / Outlook (Redirect email )
With Microsoft products, you'll need to create a rule to redirect emails to your Email for Trello address rather than forward them. The setup steps are very similar for the different Microsoft products.
Find the "Rules" area under Settings
Choose "Manage Rules & Alerts"
Create a New Rule to apply to all messages you receive
Choose to "redirect emails to people or a public group"
Enter your Email for Trello Mailbox Address
It's important to follow the steps to redirect email, not forward email.
Here's the guide for outlook Web App.
Zoho Mail (Email forwarding)
Read the guide from Zoho Mail
Yahoo Mail (Automatic email forwarding)
Read the guide on help.yahoo.com
iCloud / Apple (Automatic forwarding)
Read the guide from iCloud Mail